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Customer First Culture

Company culture is a funny thing. No matter how much we try to manipulate and influence it, ultimately it is what it is. Your true company culture is really defined by the sum total of the actions of all of the members of the organisation. Perhaps more significantly, your real company culture is what your…

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Sex and the Spa Industry

Ever since Hollywood producer Harvey Weinstein was outed as a sexual predator a few weeks ago, the dominos have continued to fall. It seems like every day or two another famous person is being called out for their own past offences. It’s obviously a problem that’s been around for a long time. But Hollywood has…

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Absence of Thoughts

We all live on our mobile devices. At the same time, we often complain about how this is impacting other people (but not us!) in a negative way. All the talk seems to be around how our focus on these devices is destroying personal relationships. Others cry that our already questionable attention spans are shortening…

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Spa Conference – The Value Proposition

Over the past few months I’ve attended three spa conferences. Each in a different country. Each of a different size and scale. And each with a different cost to me. So, I’ve been thinking a lot recently about the cost vs benefit – ie: the value proposition – of these events. What’s the value of…

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Visiting Practitioner Platform

Some of you will recall a few weeks ago I recorded a short Linkedin video to ask if anyone knew of a Visiting Practitioner Platform. I’d been asking this question for a while now. I found it surprising that one didn’t already exist. But it seems it didn’t. What is a Visiting Practitioner Platform? Simply,…

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Spa Data doesn’t lie…but we do!

Data can be a funny thing. The raw information itself is solid. Irrefutable. Yet the interpretation of that data can sometimes yield widely varying results. The same is true of any industry. Spa Data is no different. I recently attended the Global Wellness Summit in Palm Beach, USA. One of the more interesting presentations came…

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Redefine the Little Things

Focusing on the little things. Paying attention to the details. These aren’t exactly new concepts. But to most this simply means just making sure you do them properly. If you want to really make an impact, try instead to redefine the little things. Yesterday I checked in to The Breakers in Palm Beach, Florida for…

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Spa Design for Dummies – Climate Control

Spa Design is one of those things that any of us who have been around for a while tend to take for granted. Sure, in the early days of hotel spas, back in the mid-1990s, there was lots to consider. But these days, especially with so many spas around to use as a reference, the…

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Spas as Entertainment

It’s kinda funny how data points have a way of coming together. And by data points I’m not talking about anything techie. I mean you hear something over here, you read about something else over there and then way off in the distance you see another thing and then all of a sudden… BOOM! It…

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Is Wellness Killing the Spa Industry?

Wellness and its impact on the Spa Industry is something I’ve been think about a lot lately. I’ve written before about how when I first stepped over from hotels in to spas the hottest discussion at the time was whether we should call ourselves Spa or Wellness. At the time, I didn’t really see the…

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