Blog

Demystifying the Hotel Spa | Ep. #8

Today’s hotel spa can be either a great profit centre or an essential amenity that is just another cost centre. Either one is fine. The key is in understanding what role your spa plays for your hotel, then finding the right help to bring that spa to life and ensure that the finished product fits…

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The Future of Hotel Spas

I’ve just published an article for Hotel Business Review on The Future of Hotel Spas. Here it is… Hotel spas have come a long way, yet they haven’t really gone anywhere. Whilst the world around us has changed significantly in the last twenty years or so, the hotel spa has not. Spas have become a…

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Conundrum of Skincare Companies | Ep. #7

In Episode #7 The Conundrum of Skincare Companies we discuss the dilemma of innovation is the spa business. Can’t we just copy F&B? Or use the product house as our de-facto innovation partner maybe? It can work great. But you’ve gotta understand the game. If you want to read a full post on the topic,…

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Lessons from a Spa Manager Meeting

Last week I had the opportunity to join in a few hours of a Spa Manager meeting that our Director of Operations had arranged with his team in Malaysia. You know the type of meeting I’m talking about. Get them all together for a couple of days to update them on company happenings, review the…

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Lifestyle Brands of the Future | Ep. 5

In Episode #5 of the Inside the Spa Business Podcast, Spas – Lifestyle Brands of the Future,  I introduce you to a totally new perspective on spas. That idea is of Spas as Lifestyle Brands of the Future. The biggest brands of tomorrow will be lifestyle brands. Seems obvious to me that spas should be…

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Amazon plus Whole Foods = End to End Wellness Brand

By now I’m sure you’ve heard about Amazon’s plans to acquire Whole Foods for $13.7 billion. It’s a big deal. Infact, it’s Amazon’s biggest buy so far. The markets certainly have reacted positively, boosting the stock price of both Amazon and Whole Foods, while lowering the price of the main grocery giants in the US…

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Evolution of Hotel Spas | Ep. 4

In Episode #4 Evolution of Hotel Spas we’ll explore how we got here. In just 20+ years spas have become a required facility in hotels. We’ll see how Hotel Spas have followed the same path as swimming pools & fitness centres in hotels. What of the future? Links: At the 7m50s mark of this episode…

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Riding the Hotel Spa Rollercoaster – Part 2

In Part 1 of Riding the Hotel Spa Rollercoaster we looked at when the ride first started and where we are now in terms of the business cycle. We discussed the consequence of doubling down on the spa versus downsizing. And we also drew some similarities between the evolution of gyms in hotels. In this…

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