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Sex and the Spa Industry | Ep. #27

Episode #27 we talk about the ever-present but rarely discussed issue of Sexual Harassment! Spas offer intimate, even sensual treatments. It can be a fine and sometimes blurry line between intimate and sensual and sex. How do we protect our people? Are you staff trained on what to do in this situation? Do they know their…

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Customer First Culture

Company culture is a funny thing. No matter how much we try to manipulate and influence it, ultimately it is what it is. Your true company culture is really defined by the sum total of the actions of all of the members of the organisation. Perhaps more significantly, your real company culture is what your…

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Sex and the Spa Industry

Ever since Hollywood producer Harvey Weinstein was outed as a sexual predator a few weeks ago, the dominos have continued to fall. It seems like every day or two another famous person is being called out for their own past offences. It’s obviously a problem that’s been around for a long time. But Hollywood has…

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Absence of Thoughts

We all live on our mobile devices. At the same time, we often complain about how this is impacting other people (but not us!) in a negative way. All the talk seems to be around how our focus on these devices is destroying personal relationships. Others cry that our already questionable attention spans are shortening…

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Spa Conference – The Value Proposition

Over the past few months I’ve attended three spa conferences. Each in a different country. Each of a different size and scale. And each with a different cost to me. So, I’ve been thinking a lot recently about the cost vs benefit – ie: the value proposition – of these events. What’s the value of…

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Spa Design for Dummies – Climate Control | Ep. #23

Episode #23 is the first instalment of what will hopefully become an interesting little series of episodes on some of the things mistakes and missteps I’ve seen in spa design over the years. And we’ll call this series… Spa Design for Dummies. In this week’s instalment, let’s look at Climate Control.   Useful Links Read…

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Visiting Practitioner Platform

Some of you will recall a few weeks ago I recorded a short Linkedin video to ask if anyone knew of a Visiting Practitioner Platform. I’d been asking this question for a while now. I found it surprising that one didn’t already exist. But it seems it didn’t. What is a Visiting Practitioner Platform? Simply,…

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