Blog

Recruiting Millennials | Ep. #9

Recruiting is hard work at the best of times. But when you need to hire people from another generation, sometimes it feels like your actually from different universes, not eras. But for today’s spas, Millennials are not only a key demographic as guests, but also as employees. In Episode #9 I share a real life…

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Evolution of Hotel Spas – Part I

Hotel spas as we know them today have been around since the mid 1990’s. At that time, I was working in the hotel industry in Australia. I can assure you that back then nobody was talking about spas in hotels. Instead, many hotels were still catching up with the fitness trend by installing decent gyms…

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Demystifying the Hotel Spa | Ep. #8

Today’s hotel spa can be either a great profit centre or an essential amenity that is just another cost centre. Either one is fine. The key is in understanding what role your spa plays for your hotel, then finding the right help to bring that spa to life and ensure that the finished product fits…

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The Future of Hotel Spas

I’ve just published an article for Hotel Business Review on The Future of Hotel Spas. Here it is… Hotel spas have come a long way, yet they haven’t really gone anywhere. Whilst the world around us has changed significantly in the last twenty years or so, the hotel spa has not. Spas have become a…

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Conundrum of Skincare Companies | Ep. #7

In Episode #7 The Conundrum of Skincare Companies we discuss the dilemma of innovation is the spa business. Can’t we just copy F&B? Or use the product house as our de-facto innovation partner maybe? It can work great. But you’ve gotta understand the game. If you want to read a full post on the topic,…

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Lessons from a Spa Manager Meeting

Last week I had the opportunity to join in a few hours of a Spa Manager meeting that our Director of Operations had arranged with his team in Malaysia. You know the type of meeting I’m talking about. Get them all together for a couple of days to update them on company happenings, review the…

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Lifestyle Brands of the Future | Ep. 5

In Episode #5 of the Inside the Spa Business Podcast, Spas – Lifestyle Brands of the Future,  I introduce you to a totally new perspective on spas. That idea is of Spas as Lifestyle Brands of the Future. The biggest brands of tomorrow will be lifestyle brands. Seems obvious to me that spas should be…

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Amazon plus Whole Foods = End to End Wellness Brand

By now I’m sure you’ve heard about Amazon’s plans to acquire Whole Foods for $13.7 billion. It’s a big deal. Infact, it’s Amazon’s biggest buy so far. The markets certainly have reacted positively, boosting the stock price of both Amazon and Whole Foods, while lowering the price of the main grocery giants in the US…

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