Trent Munday

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Trent’s Top 5 Customer Service Fails

Over recent weeks I have been traveling extensively. I’ve been staying in 5 Star hotels and visiting...

Governments and Spas – A Regulatory Tango | Ep. #55

In Episode 55 we look at the relationship between Governments and Spas. In many cases, it's a complex...

The Death of In-Room Marketing | Ep. #54

In Episode 54 we take a look at In-Room Marketing. Hotels have had a long love affair with...

Spa Marketing – 5 Simple Storylines for Every Spa Business

The Art of Storytelling When it comes to Spa Marketing, storytelling matters. It always has. What has changed,...

The Death of In-Room Marketing

Hotels have had a long love affair with In-Room Marketing. Hotel guests, not so much. For hotels,...

Wellness Real Estate | Ep. #53

In the first episode of our 2nd year, we discuss a big development in the world of...

GOVERNMENTS AND SPAS – A REGULATORY TANGO – PART II

Last week in Part I of Governments and Spas – A Regulatory Tango, we discussed the role...

Special Interview with Me (Trent Munday) | Ep. #52

In Episode 52 we do something a little bit different to celebrate our 1 Year Anniversary of...

Governments and Spas – A Regulatory Tango – Part I

In many countries, the relationship between governments and spas is a complex one. Government regulations related the spa...

Liquid Wellness – The Real Soda War | Ep. #51

The search for Liquid Wellness may well signal the end of two of the world’s most iconic...

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